Política de Privacidad

1. El Alcance

Esta política describe los tipos de Datos Personales que la Empresa recopila sobre personas naturales, cómo los procesa, los comparte con terceros y los protege.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 For the purposes of this Policy, "processing" refers to any activity involving the use or collection of Personal Data, including its management, structuring, and storage.

Our services are intended for the general public and are not designed for use by anyone under 18 years of age. We do not knowingly seek or collect personal information from minors. We do not intentionally permit minors to use our services. If we become aware that we hold information relating to a minor, we will delete it as promptly as possible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect Personal Data. In certain circumstances, we may also request Personal Data directly from you.

In other cases, we collect your personal data by analyzing how you use our Services or support channels, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, choosing not to do so may prevent you from accessing the Services or restrict your access to the website.

4. Qué Datos Personales Recopilamos

The information collected is not personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for details on the processing carried out to safeguard legitimate interests.

5.4 The following is a list of reasons and legal bases on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

La Compañía también puede compartir Datos Personales con terceros que nos prestan servicios como alojamiento, almacenamiento de direcciones IP y análisis de experiencia de usuario.

You may also request that we share specific personal data with third-party trading platforms. In such cases, we will share the personal data you have provided with those platforms. Your personal data will be subject to their respective privacy policies and may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access the resources needed to improve and refine the products and services it provides to clients.

The Company may disclose Personal Data to regulatory, local, or other official authorities where necessary to protect the rights or assets of third parties.

6.5 We may also share your Personal Data with potential investors or buyers, with the Company's lenders, or with any other entity within the group in connection with a transaction involving the transfer or sale of assets belonging to the Company or any other group entity, or as part of any merger, restructuring, consolidation, or insolvency proceedings involving the Company or any other group business.

7. Cookies y Servicios de Terceros

We may use third-party services, such as advertising providers or analytics companies, on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device when you visit the website. They are used to collect information about your preferences and browsing habits to improve your experience, save your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.

Certain cookies used on this website are session cookies. These are downloaded temporarily to your device and remain active only until you close your browser. Other cookies are persistent — they remain on your device after your browser is closed and are used to recognize you as a returning user, allowing you to navigate back to the website.

Please note that some or all Website features may not function as expected if this occurs.

Aviso de Seguimiento en Línea: Este servicio no admite señales de no rastreo.

8. Conservación de Datos Personales

La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con los fines del tratamiento descritos en esta Política, o por períodos más prolongados según lo permitan las leyes, reglamentos y disposiciones aplicables.

We will share your information with third-party trading platforms for 12 months. If you consent to continued sharing, we will extend this for a further 12 months.

We periodically review the Personal Data we retain to confirm it is still necessary.

9. Transferencias Internacionales

Su información personal puede ser transferida a otros países, incluida la transmisión a terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que quienes accedan a dichos datos respeten sus derechos y los recursos legales disponibles para su ejercicio.

La Empresa puede proporcionar información sobre las medidas de seguridad que emplea para proteger sus Datos Personales transferidos a países terceros u organizaciones internacionales. Para más información, escríbanos a: support@serenafianzancia.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be kept free from error. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including disclosures resulting from transmission errors, unauthorized third-party access, or any other cause beyond our control.

En determinadas circunstancias, podemos estar legalmente obligados a divulgar sus Datos Personales a terceros, como autoridades públicas. En estos casos, no controlamos las medidas de seguridad que dichos terceros apliquen a sus Datos Personales.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

El sitio web contiene enlaces a sitios web y aplicaciones de terceros. Estos sitios y aplicaciones no están bajo la supervisión de la Compañía. No somos responsables de la recopilación ni del tratamiento de Datos Personales que realicen. Esta Política no aplica a las acciones llevadas a cabo a través de dichos sitios o aplicaciones.

11.2 When accessing any third-party website or application, read its privacy policy before deciding to use it or share any personal data with them.

12. Modificaciones a Esta Política

This Policy may be updated at any time. If changes are made, the revised Policy will be published on our website.

12.2 When we make significant changes to this Policy, we will notify you using appropriate methods and post an announcement on our website.

Unless otherwise specified, any changes take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request that we verify the accuracy of your Personal Data, correct any errors, and delete any Personal Data we no longer need. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise any of these rights, send an email to the address below.

13.3 Derechos de acceso Usted tiene derecho a verificar la exactitud de los Datos Personales que se procesan sobre usted y a acceder a ellos. La Empresa proporcionará una copia electrónica de los Datos Personales actualmente en procesamiento y podrá cobrar una tarifa razonable por copias adicionales. Si lo solicita, los datos se pondrán a disposición en formato electrónico. El derecho de acceso a los Datos Personales no puede entrar en conflicto con los derechos y libertades de terceros. Si una solicitud resulta perjudicial para los derechos o libertades de otra persona, la Empresa podrá negarse a cumplirla o limitar su alcance.

13.4 Derecho de rectificación La Compañía está facultada para rectificar los Datos Personales inexactos. Usted tiene derecho a exigir que cualquier Dato Personal incompleto que le concierna sea rectificado, considerando la finalidad del tratamiento.

13.5 Right to Erasure The following grounds apply: (a) the personal data are no longer necessary for the purpose for which they were collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of personal data concerning you that is based on our legitimate interests or those of a third party; (e) the personal data have been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation binding on the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another natural person, or where a significant public interest ground exists within the European Union or a Member State.

13.7 Derecho a la portabilidad de datos Si el tratamiento es realizado por medios automatizados y se basa en su consentimiento o en un contrato del que usted es parte, tiene derecho a acceder y revisar los Datos Personales que ha proporcionado a la Empresa. Puede solicitar que sus Datos Personales sean transferidos directamente a otro responsable del tratamiento, siempre que sea técnicamente viable. El ejercicio de este derecho no modifica ni limita su derecho de supresión, ni afecta los derechos o libertades de terceros.

13.8 Right to Object You have the right to object at any time to any processing of your Personal Data that is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or that are necessary for the establishment, exercise, or defense of legal claims, we may continue such processing. With respect to direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. This does not affect the lawfulness of any processing carried out on the basis of your consent prior to its withdrawal. You also have the right to lodge a complaint with the relevant supervisory authority. Within the European Union, you may file a complaint with any supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data. Applicable EU and Member State legislation may limit your rights regarding Personal Data that concerns you, as described in this section 13.

We will respond to requests made under Section 13 within one month of receipt. Where the complexity or volume of requests requires it, this period may be extended by up to two months. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.

Provided the request falls within the scope of Article 13, information requested under those rights will be made available at no cost. Where a request is unjustified or excessive — particularly where it is repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or processing the requested action. We may also decline to act.

If we are unable to verify the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.